It was a lot of work downloading so many games one by one making several clicks per game. I had taken my 2TB Book Essentials to my girlfriend’s house and spent over two days copying many important files, and one by one I copies hundreds/thousands of video games such as “roms” for videogame consoles such as the OLD N64, and older MAME games.

But more important is the ANSWER: how to get rid of the problem? Any help? Apparently it happens SOMETIMES, because my 2 other (500GB) WD’s have no problem, only my 1TB one. The message that ‘this sometimes happens after installing new firmware’ gives some hope. No help so far from any local technician, 10 supporft mails from WD online support keep repeating they have no master password, I need my password… nonsense… Now finally, in this thread, after a lot of forum googling, I might have found a hint: I dont know the term FIRMWARE but I assume it is something like an operating system update? If I remember well (but no 100% guarantee) there WAS a WD update request while I was working (multitasking: music, editing photos, reading online news etc). While listening to my iTunes music on that disk, the music stopped suddenly, device was locked as I found out. Hi, I have a similar problem: can’t unlock a WD Passport Essential that I NEVER LOCKED! Never used any lock or password. I’ll be waiting on the forums willing to give any additional info I sincerely hope this is just a blonde moment and that there is a extremely easy way to deal with this as I do not wish to tamper with it, going with “gut instinct” as at the moment I am too angry with it. Is there any way I can get into My Book to save my files? Is there a way that will enable me to enter my password again? The first thing I am told is “Erase My Book too many attempts” - Well I haven’t asked for it to be deleted nor do I want it to be.Īfter getting so angry with the fact I may lose all my files I decided that if I want it to work again this is the only way around it, so I clicked “I understand that reformatting my drive will delete all of my data” and clicking continue I get “There has been an error erasing your drive”

I also read that I need to restart the HDD completely, yet it still tells me the same thing when I do this. I have read numerous amounts of forum posts telling me that I need to reformat to mac? Im not on mac so I doubt this applies. I know the password, I disabled the password when I first got it (just under a week ago) but when I turned my PC on a few hours ago it wasn’t showing up under “My Computer” and after swapping USB connections, restarting my PC, fiddling etc, it eventually was showing up as Locked.

For some BIZARRE reason “My Book Essential 1TB” HDD is locked and wont unlock.

Cannot unlock wd my passport